The company

At VirtualPBX, we deliver voice, text messaging, call center and security products that help businesses up their game.

🚀 Join Our Team as a Product Specialist for SecureTeam

At VirtualPBX, we deliver innovative solutions that empower secure collaboration and communication for businesses. We’re currently looking for a dedicated and knowledgeable Product Specialist to lead the successful implementation and adoption of our SecureTeam product. This full-time, 100% remote role is open to applicants across the USA and offers the opportunity to work with a dynamic team at the forefront of secure collaboration technology.

🛠 What You’ll Do

Implementation Champion: Lead the end-to-end implementation of SecureTeam for new clients, ensuring seamless integration with existing systems and configurations tailored to meet specific security and collaboration needs.
Client Success Partner: Provide expert guidance and act as the primary point of contact for clients during the implementation phase, troubleshooting issues and ensuring a smooth transition.
Onboarding Expert: Deliver engaging training sessions, webinars, and materials to client teams, driving high adoption rates and platform success within organizations.
Technical Specialist: Serve as the subject matter expert on all aspects of SecureTeam, from platform features to compliance standards such as GDPR and HIPAA.
Customer Advocate: Monitor client satisfaction, proactively addressing concerns and providing insights for product enhancements based on client feedback.
Collaborative Innovator: Work closely with sales, product development, and support teams to ensure a cohesive and exceptional client experience.

🎓 What You Bring to the Table

Technical Expertise:

• Minimum 3 years of experience in product implementation, customer success, or technical support roles.
• Strong understanding of secure collaboration tools, data security principles, and compliance standards like GDPR and HIPAA.
• Proven ability to integrate software platforms with enterprise systems (e.g., CRM, ERP).

Interpersonal Skills:

Excellent communication and presentation skills, with the ability to explain technical concepts clearly.
Strong relationship-building abilities to establish trust with clients and internal teams.
Analytical and problem-solving mindset, with a proactive approach to addressing client needs.