Dashboards, Wall Boards, Personal Dashboards, and Reporting all allow admins and agents alike to view metrics from call records to how long each agent has spent on calls. This guide provides step-by-step instructions for setting up and managing the dashboard efficiently.

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Table Of Contents

Dashboards

Default Dashboard Layout

Dashboards allow you to track multiple metrics for your entire team. You can have up to five dashboards on your account, and 64 tiles on each dashboard.

All Calls - Single Stat Tile

Incoming Calls

Outgoing Calls

Multi-Stat List for Tracking Calls

Dashboards

All Calls - Single Stat Tile

Incoming Calls

Outgoing Calls

Multi-Stat List for Tracking Calls

Incoming, Outgoing, and Abandoned Call Percentages

Manual Text Tile

Unreturned Lost Calls

Average Ring Time In

Longest Ring Time

Average Talk Time

Unreturned Call Grid

Outgoing and Incoming Answered

Editing Tiles

Editing the Appearance of your Dashboard

Wallboards