This guide walks you through the complete process of creating and managing a call queue in the Contact Center. It also introduces key Pro Features for agent and queue management.

</aside>

Creating a Queue

Learn how to access the Call Center App and navigate the layout to begin managing queues and agents.

Table Of Contents

Access the Call Center App

Creating a New Queue

To create a new queue:

Click the + New Queue button located at the top right of the Queues screen.

Editing an Existing Queue

To make changes to an existing queue:

Locate the queue in the Queues list.
Click the queue name to open it.
Click on the Settings Gear.
Select Queue Settings.

Preparing to Build Your Queue

Manage Members

Begin Queue Configuration

This section explains how to set basic information for the queue.

Once you create or open a queue, you’ll begin configuring: